As you may have noticed, some spam tickets are getting posted again. It's mindboggling how some spam posts slip through the about 14 anti-spam services. On the other side, without the anti-spam measures, we would be facing about 5 to 10 spam tickets every day.
The reason why the recent spam posts went through the anti-spam measures is because they were either posted by an authorised user or the CAPTCHA was solved: We've 4 captcha providers configured, a captcha must be solved if your post is considered spam.
If you see a spam ticket, please do the following:
- Delete the ticket (solving the ticket as invalid will just make things a mess)
- Check the spam monitor page if the ticket was marked as spam and 'delete it as spam' if not.
- Delete the user if an authorised user posted the spam (can be done after clicking the specific spam post on the monitor page).
Unfortunately, I think this subject will never be over as long as we allow anonymous users to post tickets. Something for the current leader to think over.