RoboHelp's call recording

I'm confused of the issue. It allows people to put white space before their "on it", but somehow this disallows someones calls from being recording? How does this issue cause someone call to NOT be recorded?

"but it has caused the calls from a particular staffer not being recorded for an entire month."

I'll formulate it a bit differently now that I see it didn't retain the formatting I intended, but think of these two situations:

Situation 1 - the normal way

help: (Player) (help): help
1:Staffer> on it
(RoboHelp)> Call recorded.

Situation 2 - staffer claims the call with a space before "on it"

help: (Player) (help): help
1:Staffer>  on it
(RoboHelp)> Call recorded.

As you can see, in both situations RoboHelp says that it recorded the call, even though in the last situation it doesn't.

I looked at RoboHelps code and it doesn't seem to be what's actually running? The code says the bot will respond with "Call claim recorded.", but the running RoboHelp responds with "Call Registered.". A search on the entire bot tree didn't find the "Call Registered" string in any file. Can't chase a bug in code that can't be found. Anyone know where it's at?

I checked the code that's running on RoboQueen and the current code and in both versions this bug exists.

Robohelp registers it as a valid claim in one part but when saving it it ignores the claim as invalid while it does remove it from it's queue and message the staffer it has been recorded.
This bug is somewhat related to the (still active) bug with capitals in "oN It" but different as it's now related to whitespaces and not capitals.

I will fix it but as RoboQueen can't be updated I recommend sending a message to staff to always take calls with "on it" without spaces in front or capitals.

Fixed in changeset [1994].